SMS Messaging Disclosure & Privacy Policy

Our Services

PMI Music City is a full-service residential property management company serving property owners and tenants in the Nashville, Tennessee area. As a member of the Property Management Inc. (PMI) franchise network, we provide the following services:

• Property Management: Full-service management of single-family homes, multi-family units, and investment properties
• Tenant Placement: Tenant screening, leasing, and placement services
• Maintenance Coordination: Scheduling and oversight of property repairs and maintenance
• Owner Services: Monthly financial reporting, owner disbursements, and property oversight
• Leasing Services: Property marketing, showings, lease execution, and move-in/move-out coordination

What Messages We Send

PMI Music City may send you SMS text messages for the following purposes:

• Maintenance request confirmations and status updates
• Appointment reminders and scheduling confirmations
• Lease renewal reminders and notices
• Owner disbursement notifications and monthly statement alerts
• Property showing confirmations
• General property management communications
• Missed call follow-up messages
• Response to inbound inquiries submitted via our website or contact forms

How to Opt In

You may opt in to receive SMS messages from PMI Music City by:

• Submitting a contact form or maintenance request form on our website or GHL-hosted pages
• Verbally providing consent during a phone call with our team
• Texting a keyword to our business number at (629) 263-4600

How to Opt Out

You may opt out of SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Replying UNSUBSCRIBE or CANCEL to any message
• Contacting us directly at (629) 263-4600 or [email protected]

After opting out, you will receive one final confirmation message. You will not receive further SMS messages unless you opt back in.

Help

Reply HELP to any message for assistance, or contact us at (629) 263-4600 or [email protected].

Supported Carriers

Our SMS program is supported by major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support is not guaranteed for all carriers. PMI Music City is not responsible for delayed or undelivered messages.

Privacy Policy

Information We Collect

PMI Music City collects the following types of information:

• Contact information: Name, phone number, email address, mailing address
• Property information: Property address, lease details, maintenance history
• Financial information: Payment history, owner disbursement records (stored securely)
• Communication records: SMS messages, emails, and call logs related to your property management relationship
• Form submissions: Information submitted through our contact, maintenance, and inquiry forms

How We Use Your Information

We use the information we collect to:

• Provide property management services to owners and tenants
• Communicate with you about your property, lease, or maintenance request
• Send SMS messages as described in our SMS Messaging Program Disclosure above
• Process payments and disbursements
• Comply with legal obligations and lease agreements
• Improve our services and respond to your inquiries

Information Sharing

PMI Music City does not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with:

• Service providers: Vendors who assist in property maintenance, inspections, or repairs (limited to information necessary to complete the work)
• Technology platforms: Property management software (Rentvine), CRM systems (GoHighLevel), and accounting platforms (QuickBooks) used to manage your account
• Legal authorities: When required by law, court order, or to protect the rights and safety of PMI Music City, owners, or tenants
• PMI Franchise Network: As required by our franchise agreement with Property Management Inc.

SMS Data

Mobile phone numbers and SMS consent data collected through our messaging program are not shared with third parties for marketing or promotional purposes. This data is used solely to communicate with you in connection with your property management relationship with PMI Music City.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our systems use industry-standard security practices including encrypted data storage and secure access controls.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes. SMS opt-out records are retained indefinitely to ensure compliance with your preferences.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Opt out of SMS messaging at any time (reply STOP)
• Contact us with questions or concerns about how your information is used

Cookies and Website Tracking

Our website and hosted pages may use cookies and tracking technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of our site may not function properly if cookies are disabled.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

PMI Music City reserves the right to update this Privacy Policy and SMS Disclosure at any time. Changes will be posted on this page with an updated effective date. Continued use of our services or SMS program after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this SMS Disclosure or Privacy Policy, or wish to exercise your data rights, please contact us:

• Company: PMI Music City
• Phone: (629) 263-4600
• Email: [email protected]
• Address: Nashville, TN